Call Rates
Call Rates
Call Rates work on a hierarchy basis with the highest
Global Default
Department Default
Service Type Default
Customer Custom Rate
Service Custom Rate
International Call Rates
When creating international call rates, we understand that there are a vast amount of call types and rates for each country, in order to assist with that if there is “any” rate that can match this call then it will use that custom rate. Below is an example of what that means
Call
61411222333 → 123456789 ( talk time duration 60 seconds )
Call Rates
Name | Country Code Prefix | Rate Per Min |
|---|---|---|
Default | 12 | 2.00 |
Default | 1 | 1.00 |
Customer Rate | 1 | 0.50 |
Rating Process and Result
Call Matches:
Default Rate for prefix 12 ( $2.00 per min )
Customer Rate for prefix 1 ( $0.50 per min ) – Best Match
Call is rated at $0.50